At arinaplas, we know that trust is earned — and one of the most important ways we earn it is by being completely straightforward about how we handle the personal information you share with us. This Privacy Policy applies to all products and services offered through arinaplas, including sports betting markets, casino games, promotions, and all account-related services.
This document was written to be readable — not a legal maze. If you have questions about any section, our support team is available 24/7. You can also reach our Data Protection Officer directly at the contact details provided at the end of this policy.
Legal Framework: arinaplas processes personal data in compliance with Republic Act No. 10173, known as the Philippine Data Privacy Act of 2012, and its implementing rules and regulations as enforced by the National Privacy Commission (NPC) of the Philippines.
1 Introduction — Who We Are
arinaplas is an online sportsbook and casino platform operating for the Philippine market at arinaplas.com. For the purposes of data privacy law, arinaplas acts as the Personal Information Controller — meaning we determine why and how your personal data is processed.
This policy covers data collected from visitors to the website, registered members, and anyone who contacts arinaplas through our support channels. It does not apply to third-party websites or services that may be linked from this platform.
arinaplas is proudly Filipino — our privacy practices are designed with local members in mind.
2 Personal Data We Collect
arinaplas collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser as you navigate the site, and from trusted third-party sources when verifying your identity.
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, government ID number | Registration form, KYC verification |
| Contact Data | Email address, Philippine mobile number, mailing address | Registration form, account updates |
| Financial Data | GCash/Maya account reference, bank account details, transaction history | Payment processing, deposit/withdrawal records |
| Verification Data | Copies of government-issued IDs, selfie photos for liveness checks | KYC process, age and identity verification |
| Usage Data | Betting history, game session data, login times, IP address, device type | Automated platform logs |
| Communication Data | Live chat transcripts, support emails, survey responses | Customer support interactions |
| Marketing Preferences | Email/SMS opt-in status, preferred communication channels | Consent during registration or account settings |
arinaplas does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law and with your explicit consent.
3 How arinaplas Uses Your Data
The personal data held by arinaplas is used only for specific, clearly defined purposes. We do not use your data for any purpose that you would not reasonably expect given the nature of a sports betting and casino platform.
- Account management: Creating, maintaining, and administering your arinaplas member account.
- Transaction processing: Handling deposits, withdrawals, bonus credits, and refunds through Philippine payment channels.
- Identity verification: Confirming your age and identity to comply with PAGCOR regulations and prevent underage gambling.
- Anti-money laundering compliance: Monitoring transactions as required under the Philippines' Anti-Money Laundering Act (AMLA).
- Customer support: Responding to queries, resolving disputes, and providing assistance through live chat and email.
- Responsible gaming: Monitoring usage patterns to identify members who may need support or intervention under our responsible gaming programme.
- Platform improvement: Analysing aggregated, anonymised usage data to improve the arinaplas product and user experience.
- Fraud prevention: Detecting and preventing fraudulent activity, bonus abuse, and prohibited conduct as defined in our Terms and Conditions.
- Marketing communications: Sending promotional offers, bonuses, and platform updates to members who have opted in to receive them.
arinaplas processes all payments securely — your financial data is handled with the highest level of care.
4 Legal Basis for Processing
Under the Philippine Data Privacy Act, arinaplas must have a lawful basis for every type of data processing. The legal bases we rely on are:
- Contractual necessity: Processing required to deliver the services you signed up for — account management, betting, and payments.
- Legal obligation: Processing required to comply with Philippine law, including PAGCOR licensing conditions, AMLA requirements, and NPC reporting obligations.
- Legitimate interests: Processing for fraud prevention, security monitoring, and platform improvement where these interests are not overridden by your rights.
- Consent: Marketing communications and optional features where you have explicitly opted in. You can withdraw consent at any time from your account settings.
Where we rely on legitimate interests as a legal basis, arinaplas conducts a balancing test to ensure that our interests do not override your fundamental privacy rights. You can request details of any legitimate interests assessment by contacting our Data Protection Officer.
5 Sharing Your Data — Who Sees It and Why
arinaplas does not sell your personal data to third parties. Period. We share data only where necessary and only with parties that are bound by appropriate confidentiality and data protection obligations. The categories of recipients are:
- Payment processors: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and card networks (Visa/Mastercard) — to process your financial transactions.
- Identity verification providers: Third-party KYC services that confirm the validity of government-issued IDs and perform liveness checks during account verification.
- Technology and hosting partners: Secure cloud infrastructure providers who store platform data on behalf of arinaplas under strict data processing agreements.
- Regulatory and government authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and Philippine law enforcement where required by law.
- Professional advisers: Legal, accounting, and auditing firms who assist arinaplas in meeting its compliance obligations — all subject to confidentiality obligations.
In every case, arinaplas shares only the minimum amount of data necessary for the specific purpose. When data is shared with third-party service providers, they are contractually prohibited from using it for any purpose other than providing services to arinaplas.
6 Cookies and Tracking Technologies
arinaplas uses cookies and similar tracking technologies to make the platform function correctly, to remember your preferences, and to analyse how members use the site so we can keep improving the experience.
- Essential cookies: Required for the platform to work — session management, login state, and security tokens. These cannot be disabled.
- Performance cookies: Collect anonymised data on how pages are used, which features are most popular, and where errors occur. This helps arinaplas improve the product.
- Functional cookies: Remember your preferences such as language settings, time zone, and notification choices across sessions.
- Marketing cookies: Only set with your consent. Used to deliver relevant promotional offers from arinaplas based on your activity on the platform.
You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to log in or use certain platform features. Third-party cookies set by payment providers operate under their own privacy policies.
Wherever you are in the Philippines, arinaplas keeps your data private and your account secure.
7 Data Security — How We Protect Your Information
Data security is not an afterthought at arinaplas — it is built into the platform from the ground up. The technical and organisational measures we have in place include:
- 256-bit SSL/TLS encryption for all data in transit between your device and the arinaplas servers
- Encryption at rest for all sensitive data stored in our databases
- Multi-factor authentication options for member accounts
- Role-based access controls — internal staff can only access the data they need for their specific role
- Regular penetration testing and security audits by independent third-party firms
- Automated intrusion detection and 24/7 security monitoring
- Staff training on data privacy and information security protocols
Despite these measures, no system is 100% immune to security threats. If a data breach occurs that poses a risk to your rights, arinaplas will notify affected members and the National Privacy Commission within 72 hours of becoming aware of the breach, as required by Philippine law.
Your role in security: arinaplas will never ask for your password via email, SMS, or live chat. If you receive such a request claiming to be from us, do not respond and contact our support team immediately.
8 Data Retention
arinaplas retains personal data only for as long as it is needed to fulfil the purpose for which it was collected, or as required by applicable Philippine law. The general retention periods are:
- Active account data: Retained for the duration of your account's active status plus a minimum of 5 years after account closure, as required by PAGCOR licensing conditions and AMLA regulations.
- Transaction records: Retained for a minimum of 5 years from the date of each transaction, in line with Philippine anti-money laundering requirements.
- Identity verification documents: Retained for the life of the account plus 5 years. Copies of government IDs are stored securely and accessed only when required for compliance purposes.
- Customer support communications: Retained for up to 3 years from the date of the interaction to assist in resolving future queries or disputes.
- Marketing consent records: Retained for as long as the consent is valid plus 1 year after withdrawal, as evidence of your preferences.
When data is no longer required, arinaplas securely deletes or anonymises it so it can no longer be linked back to you as an individual.
9 Your Rights as an arinaplas Data Subject
Under the Philippine Data Privacy Act of 2012, you have a comprehensive set of rights regarding your personal data held by arinaplas. These rights are real and exercisable — here is what each one means in practice:
Request a copy of all personal data arinaplas holds about you, including details of how it is processed and shared.
Request correction of any inaccurate or incomplete personal data we hold about you. Keeping your details current is also your responsibility.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Object to processing based on legitimate interests, including profiling and direct marketing. Objections to marketing will be actioned immediately.
Request that we limit processing of your data in certain circumstances — for example, while a correction request is being verified.
Receive a copy of your personal data in a structured, machine-readable format for transfer to another service provider where technically feasible.
To exercise any of these rights, contact the arinaplas Data Protection Officer at privacy@arinaplas.com. We will respond to all verified requests within 15 business days, as required by Philippine law. There is no charge for exercising your rights, though we may request proof of identity before processing sensitive requests.
If you believe your rights have not been upheld, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
10 Children's Privacy
arinaplas does not knowingly collect personal data from anyone under the age of 21. The platform is strictly for adults only, in line with Philippine gaming regulations. If we become aware that personal data has been collected from a person under 21, we will delete that information immediately and close the associated account.
Parents or guardians who believe that a minor has accessed the arinaplas platform or provided personal information are asked to contact our support team immediately at support@arinaplas.com.
11 Marketing Communications
arinaplas may send you promotional offers, bonus notifications, and platform updates via email and SMS — but only if you have given explicit consent to receive them. You can update your marketing preferences at any time through your account settings, or by clicking the unsubscribe link in any marketing email.
Opting out of marketing communications will not affect your ability to use the arinaplas platform or receive transactional messages such as deposit confirmations, withdrawal notifications, and security alerts — those are always sent as they relate directly to your account activity.
arinaplas does not use your personal data to share with third-party advertisers for their own marketing purposes. Any promotional communications you receive will come from arinaplas directly, about arinaplas products and offers only.
12 Cross-Border Data Transfers
Some of the third-party service providers used by arinaplas — including cloud hosting infrastructure and identity verification platforms — may process data in countries outside the Philippines. Where this occurs, arinaplas ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to the Philippine Data Privacy Act.
These safeguards include contractual clauses that bind overseas processors to data protection standards, and selection of providers who operate in jurisdictions with recognised data protection frameworks. arinaplas does not transfer data internationally without a lawful basis and appropriate protective mechanisms in place.
13 Changes to This Privacy Policy
arinaplas may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or platform features. When material changes are made, we will notify you by email to your registered address at least 7 days before the changes take effect.
The date at the top of this policy ("Last updated") will always reflect the most recent revision. We encourage you to review the Privacy Policy periodically. Continued use of arinaplas after the effective date of any changes constitutes your acceptance of the updated policy.
14 Contact Us and Data Protection Officer
If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or want to raise a concern about how arinaplas handles your personal data, please get in touch:
- General enquiries: support@arinaplas.com
- Data Protection Officer: privacy@arinaplas.com
- Live Chat: Available 24/7 from within your arinaplas account
- Response time: Privacy requests are handled within 15 business days
For unresolved concerns, you may also file a complaint with the National Privacy Commission (NPC) of the Philippines. Details of how to do so are available on the NPC's official website.